TELKOM MALTREATING CUSTOMERS WITH FALSE ADSL CLAIM

I signed the contract for ADSL line with Telkom on 24th April ref number CMI327495 in Fourways crossing branch. At the time I also paid a deposit of 700 ZAR. After 3 weeks I phoned to see why is there no progress and got the reply that technical service will phone me to arrange the installation. Two weeks after that I went personally to the branch to see what is the problem and got the answer that technical department is not taking the process further?! In the mean time I escalated the matter a few times thru Telkom website with no success - no reply. Then I found a Telkom representative Kgomotso Mabeo who does a direct sales to complex units to inquire about LTE as it was clear ADSL is not going to happen. HE told me that ADSL is not available in the complex at all and informed me that LTE will also not work. Then I went to the Forways crossing AGAIN to request a cancellation of contract - that was a month ago. I was told that I will receive an SMS to come back to the branch and collect the 700 ZAR in cash. That also did not happen so I went back AGAIN and asked for a refund to my bank acc. A person with mail address [Email Removed] promised to do so but nothing happened.