Telkom Mall@Reds Store - Horrible Service

I have been having the worst experience ever with this store and their employees. I am currently paying for a internet line I don't have for the 3rd month now. I have now been advised that i have been credited an amount I cannot access. Pus i find out now from the only helpful agent Martha in the call center that the line was cancelled on the 20th of February 2018. I have been going to the store trying to get an update for the last 4 months asking when am I getting my line and the answer I get 100% of the time is that their system is down and someone will be in touch but never do.

To you Mr Store Manager I have left numerous messages to please get in touch with me as I am tired of driving to that store and getting I don't know answer from all the agents.

Worst Service ever and all that you take from that store is more frustration and the level of incompetence and willing to assist from a few of the ladies sitting t the Client Help Desk is shocking. No smiles to greet the customers they always look like they hate their jobs and very blank look on their face when asked for an update.