Telkom Mall of the South

Telkom Mall of the South, just visit in regards to a device that was purchased three days ago. I drive 1 hour to mall of the south as Fourways Telkom as well as mall of Africa Telkom says they will be able to assist, so I go to mall of the south and have a chat to Gantse Tembo who was very very nice when we were upgrading our contract only because she wanted the commission, I’ve never seen such rudeness, arrogance and attitude from any store I’ve been to like I have from mall of the south, Gantse was absolutely a nightmare to deal with to a point where we had no idea how to even respond to anything apart from not even trying to listen to what we needed assistance with, she didn’t even give us the time to even talk, and responded by saying “get lost” which is unacceptable, more so the manager Felicia Johnson was apparently not available and had left for the day, I was at the store at 16:45 the store closes at 19:00, so who is overseeing the staff till they close. Upon leaving the store I tried calling the Callcentre and wasted 1 hour of my time just holding and waiting for a consultant to answer, eventually when Sandile answered the call after being transferred 3 times, he was unable to assist in anyway whatsoever and upon requesting to speak to a shift manager, I was informed that all the managers knock off at 17:00, Sandile was unwilling to assist in anyway as he insisted he was in Durban and unable to help with Johannesburg, I did request a Johannesburg call centre number yet he was still unwilling to help in anyway.