Telkom Mall of Africa and Alex Mall

I am extremely disappointed with Telkom's (Mall of Africa) handling of my recent sim swap request. Despite following the process and providing all the necessary documentation, my request has not yet been process and its been over 24 hours. Not only has this delay caused inconvenience, but it reflects poorly on Telkom's customer service and efficiency.

I have reached out ( I went to Telkom Alex mall and I even contacted the call centre) only to receive vague responses with no clear timeline or resolution. I expected a smoother process from a service provider as large as Telkom, especially with a service as essential as sim swapping. This delay has disrupted my ability to stay connected, affecting both my professional and personal aspects of my life.

I hope Telkom will address this issue, improve their response time and streamline the sim swap process to prevent future customers from experiencing the same frustration.