Telkom Mall of Africa

<p>Good day,</p> <p>I have been to your store twice now.<br />On the first occasion, 28/11/2016 I was told that there is no stock of the Huawei P9 lite.<br />The lady emailed me the forms and said she will inform me when stock arrives.<br />I completed all forms and sent all supporting documents.<br />I was never contacted.</p> <p>On the second occasion, 30/11/2016, I brought through all documents and was told I am unable to take a contract as my last contract ended on bad terms!<br />This is absolutely ridiculous!!!!<br />In 2011 I went to take out a contract, filled in all paperwork.<br />I specifically asked the consultant if I can use the minutes to call other networks, i.e. vodacom, cell c. She said yes the minutes will definitely work.<br />She told me come back in half an hour to pick up my device.<br />Upon going back I asked the question again and she said yes it will work, luckily another consultant heard my question and he said No, you can only use the minutes to call telkom to telkom lines.<br />I was very upset! She gave me wrong information.<br />At that point i immediately cancelled the contract, I did not even take the phone out of the store and I still had to pay a cancellation fee too!!!</p> <p>Due to her stupidity and lack of knowledge i am now blocked to take a new contract!!!<br />This is pathetic!<br />I would appreciate your urgent response in regards to this.</p> <p>Also I explained all this to your consultant who helped me yesterday and I told him to write his details so that he could explain this to you but he never did that either!</p> <p>He then gave me an email address for the manager and that was incorrect too!!!!</p> <p>Thank you,<br />Pranitha<br />***</p>