Telkom Mall @ Reds - Wasting time and Poor Customer Experience

I upgraded an was informed that Telkom Mall @Reds will have to order the telephone from Forest Hill. I was phoned after a little over a week that the device arrived. I informed the lady that I will not be able to collect as I had meetings and will come and collect the device the following day. I had to move a few meetings to go to Telkom. When I arrived there, I was assisted by a Trainee (no name on the badge) who definitely could not do basics on the system and nobody was supervising him. Eventually after a while and assistance he had the reference data. After all that time and a lot of talking in another language, he came back to me and told me the stock has not yet been unpacked and that I had to return on another day. I cannot understand why I was phoned the previous day to come and collect my device and then a day later I was told to come back another day. I wasted meeting time and petrol to go in to the mall. After 45 minutes of waiting in a queue, waiting for a fumbling trainee and being informed I should come in another day, I have to wonder if Telkom can still meet service demands and give customer service. I convinced my whole family to move to Telkom, maybe we should move to another service provider as clearly Telkom is chasing numbers and not customer service.