Telkom- making sure your never connected!

the Beginning of June i called in to Telkom to relocate our stores landlines from Shop 77 to Shop 56 in the same premises. they then advised us that we should give them 30 days notice and that if we request it to early then the old store where we are trading will be disconnected to soon.

i then called back on the 20th of June 2018 to request the transfers as we were to move in to the new store 20th July 2018, the order numbers were given. on the 16th/17th July i called telkom as no one had called me to confirm yet that they would be on site. they then checked their system and advised that the order has been given to a technician and that it will indeed be done that week.

on the 20th the lines were still not moved and i called back to telkom and asked what was happening , where they then advised me that there is a cabling issue on the exchange and that they need to sort that out. they then escalated it to some department and advised resolution in 48 working hours.

i called in on the 24th and the case was still open. i then called today 26th and still nothing has been done to resolve our issue.

Telkom has had 30 days to plan test investigate this relocation. they waited till the 19th of July to go to the premises and ran into complications,

we are now losing business and income due to the negligence of Telkom, and we still need to pay the telkom account and internet account even though we cant use the services,

i expect telkom to be on site this week even if they need to work on sonday to resolve our issue or i will cancel ALL 16 LINES with Telkom and Move over to a Mobile network