Telkom making it hard for me to Cancel my Line!

<p>I sent in a request to cancel my phone line in early November. I was told to send a document and a copy of my ID to a servcancellation email address which I did and got a standard automated response.</p> <p> </p> <p>After seeing various complaints about telkom ignoring cancellation requests and debiting accounts for months after the cancellation, I decided to follow up with telkom a few times. I was told there is no cancellation number or department, I need to just sit and wait for a notice of cancellation. I asked the call centre lady if I can just at least get acknowledgement that the cancellation request was received or do I hold my breath and hope. SHe had the nerve to tell me that I must just hold my breath and wait till I get a message.</p> <p> </p> <p>I am absolutely disgusted at telkoms service once again!</p> <p>please can someone give me a progress report on my cancellation request!</p>