Telkom making it difficult to cancel contract and migrate to another service provider

<p>I've made various phone calls to Telkom since the beginning of November 2016 to find out what the process for cancelling my data services is but keeping my ADSL line service active but migrating to another service provider. I've been sent from pillar to post and told many different stories and promises of escalations and turnaround times that have not materialsed. My internet service as well as the line have now 'mistakenly' been cancelled when my request clearly stated twice on the same cancellation form that only the data services are to be cancelled. I have had no internet since the beginnning of December and no one can tell me when my line will be migrated and actived again. I don't know what to do anymore. The new service provider say they can't do anything without Telkom doing their part and Telkom can't even say what's going on with my account. Someone please help. This has caused me enough headaches and phone calls while they are charging me for services I'm not consuming. The barriers to exit Telkom are seriously unreasonable and it's driving me crazy. Someone please help. This is not a fair way to treat customers.</p>