Telkom making empty promises

I am trying to port my prepaid cellc number to telkom. I sent a port me sms on thursday 17 may. Recieved confirmation sms immediately of request - reference ********** 09. By saturday the port had not happened and I went in telkom shop in pinetown where I was told port would happen let that night. By Monday the port had not happened and I contacted telkom online when I was told port was scheduled for late night on Monday 21 May. On Tuesday the port had STILL not occurred. I contacted telkom online again and informed them of the problem. Again I was promised port would take 24-48hrs (which had already passed) and that my port would happen that evening. Later that day a call center operator phoned me to confirm that the matter had been escalated to the port department and would tale place that evening. I was not surprised at this stage to see on Wednesday (today) that my cellc sim is still active and the port has not occurred yet. Can anyone at Telkom help me port my number?