Telkom, makes you pay for contracts that you have requested to be cancelled!

I have been trying to cancel both my telkom contracts since 25th October 2025. We first spoke to an agent in store and she said that she would arrange this. On the 29th of October, I moved away from South Africa and could not be contacted via the same cellphone numbers. I have sent numerous emails and requests since and to no avail. From Jan 2026, I got fed up because i had been paying for 3 months and getting no use from the benefits. References include: REF#_***3. ; REF#_***4. I do not want to hear about business line cancellation and all that other nonsense because one email directs you to email another division, then that division then says that they can not assist. One number needs to be cancelled completely and the other needs to switched to prepaid and the Top Up to be cancelled.