Telkom makes state capture look honest!

Below I attach an email I sent to Telkom and their attorneys. We have been handed over despite Telkom having *******ly deducted money for a service we never had. I have telehoned them several times, I have written many emails and they are just not getting back to me. My Business now has an adverse credit record and still they refuse to budge. They are a bunch of *****s and frankly I regret ever having done business with them - DO NOT GO TO TELKOM THEY ARE THE DEVIL INCARNATE!

Begin email

We note that we have effectively been handed over to Blake and Associates

We have for the past 6 months been insisting to Telkom that they in fact owe us money. Reason being is one of our contracts with them (we had a combined account, totaling multiple limitless phones, internet and landlines) we never used. The number for the contract in question is:

********** 592. As this is a limtiless line, even if the usage was 0 (which we think it was) - we would still be charged.

Telkom has sent us a generic delivery note, which has two problems:

1. There is no specific reference to this sim card. We have multiple products with Telecom, how on earth do we know that the note they sent us refers to this number?

2. The person who received it (although was it for this simcard, Telkom refuses to answer), whilst under the employ of *** is not the registered or authorized signatory and not a director of this company. We find it shocking that if this sim card was delivered it was given to someone in one of our stores, why was this not handed to one of the directors personally, as per our contractual agreement. It is totally bizare that a simcard which could have cost implications, banking OTPS etc would just be ditched out to the nearest person in one of our stores!

Other then the delivery of the sim card in question, which we dispute for the above reasons, we note that we have requested telkom on several occasions to give us a statement for this number. If it was delivered, we are not sure it has ever been used and even if it was - this would be a case of ***** between Telkom and the perpetrator as I am afraid we have not used this simcard in our business, and we did not receive it to be able to accept responsibility for Telkoms lax controls.

We are of the belief that in fact Telkom owes us about 17k given that we have been billed for something our authorized members never recieved and we don't think has been used.

I therefore urgently request

a) A full history of the number in question - including billing on this number and what exactly the usage on this number has been, if as I suspect there has been no usage we demand that Telkom refund this entire contract amount.

b) That all finance charges are reversed and that intrest is written off - as it related to a debt which in fact does not exist.

b) Should we not receive our request in A within the next 7 days we will

a) write to Icasa.

b) Go to Hello Peter

c) Retain Council and formally start court proceedings to get the amount of money we are owed by Telkom.

We remain in shock at the vexatious claim, and demand that this error is rectified at once.

Please feel free to contact me on the below, or send me emails but I need my statement for that number as well as usage therefore. I think Telkom has charged for something which a) was never delivered in terms of our contractual authorization and b) which has never been used.

Your urgent response will be appreciated,

Thank you