TELKOM MAKES ME WAIT MORE THAN A WEEK FOR FEEDBACK

I app**** for a Huawei P8 lite on the 17th of Nov and never received any feedback until the 27th. When i woke up in the morning I received an sms stating that I was called in regards with my application and that i should call 10213. I ended up buying a telkom mobile sim to save my airtym from calling the callcentre as i tried for a week without any success. i would hold for 40 minutes without any help. All i want to know is do i qualify for the phone