Telkom makes me take a second contract instead of upgrading

I was wrongfully advised by you in regards to my contract. I requested my existing number to be on contract.

You informed me that I need to take out a new contract and visit a store for a sim swap.

After receiving the sim card yesterday, I visited the store in Westwood mall to perform the sim swap as per your recommendation.

When at the store I was told I cannot sim swap my existing number as it is still on contract. I am self employed and can not change my number.

I urgently need this new contact cancelled without any additional costs, so I can add all network minutes as advised by the lovely lady Precious (ccd) that assisted me at the store.

Siyasanga Bango please contact me asap to cancel the new contract