Telkom makes it impossible

I have just gone through a painful exercise with Telkom to move a service from one line to another.I requested a move using the online form and got confirmation, 3 weeks ago. Phoned in personally to confirm and state that I was moving to an area that support VDSL and to understand what are my options? I was told that I could move the line and technician would do the necessary on the day. This was over week before the move. Got many SMS's confirming that Telkom will terminate / move my current line on 29 January 2016. Got many SMS's confirming that Telkom will install / move the new line on 1 February 2016. Got an SMS on 1 February 2016 saying a technician has been dispatched. Was told that the installation had been cancelled due to the fact that VDSL is not supported in Norwood. I do not understand this as I phoned in and asked for a downgrade. i.e. Telkom failedl to do the necessary planning and move my VDSL to ADSL as:<br> <br> a. I gave you my old and new address. Even I can see that a downgrade is the option. <br> b. Phoned to confirm that all was in order and to point out the downgrade<br> c. Canceled on the day of the move<br> <br> phoned 10210 multiple times since and sent email with no progress