TELKOM MAKES EMPTY PROMISES

Good day <br> <br> I placed an online order on the 03/11/15 and was advised that an agent would contact me back to confirm my order. I waited nearly a week for the confirmation call and then decided to contact the Sales Department myself on the 11/11/15. At this point I held on the line for nearly 30 minutes, the consultant then needed to take down all my details AGAIN!! I received an sms for the first debit, which went off on the 13/11/15. After this I received another sms from Telkom stating that an agent was trying to call me, no missed calls, just an sms. I then called back and waited another 30 minutes only for the consultant to tell me that she cannot find my tracking number anywhere on her system, how is this my problem? Then yesterday, on the 7th working day, I called in again, holding for over 45 minutes, and was PROMISED that I would receive my tracking number and that the package WILL DEFINITELY be delivered on Monday. Still no tracking number. I am fed up with having to tolerate pathetic service from big companies who are fast to take your money. STOP MAKING EMPTY PROMISES AND DELIVER!!! Also please listen to the call recording dated 20/11/15. Agent promised!