Telkom makes changes to contract without permission

<p>I have an existing contract with Telkom Mobile which I have not had any issues with upto August 2016. Then all of a sudden my 10 Gig contract gets changes to 500mb but I still pay exactly the same amount. I lodged a complain on 19 September 2016 ( ********** 8). I was told that within 72 hours someone from Telkom will contact me, I have been the only one contacting Telkom on a weekly basis. I have received 0 response up to date. I use this 10Gig to do work from home, thus this is directly influencing my salary at the end of the month. What am I supposed to do with 500mb, which I never asked for. No request was made from my side for an upgrade, or renewal or cancellation on this number ( ********** 663), does Telkom just randomly decide to make changes to contracts as they seem fit. I am utterly disgusted with the poor poor service I have received regarding this case that I have lodged. Telkom can be sure that I will never do any further business with them, and as soon as my other contracts expire, I will cancel them.</p> <p> </p>