Telkom makes billing errors and charges customer. Refuses to rectify their errors.

Telkom

I have home Fibre with you and it was all going great until the wrong debit order date was used. I chose the last day of the month and the 20th they tried to charge my account (which my employer pays).

Naturally, the internet subsequently went off and I made a manual payment. Call centre agents advised that it would take 48-72 hours for the payment to reflect. It is still off and no agent seems to want to help me with this. Everyone has a different excuse for who is at fault and why it is taking so long.

Honestly I'm beginning to regret leaving my old ISP for Telkom.

You are also charging well over R200 for the debit order that didn't go through (even though that was a mistake on your part with regards to the dates).

An agent just advised me that I will be debited again on the 20th of this month as it takes "3 months" before the debit order date can be changed. Last week I was advised by another agent that the debit order date was the 30th as originally agreed to.

If you need screenshots of the chats or recordings of the calls where I was advised it would be on by today, I can forward you that. I also have the call recordings where I was told that the last day of the month is my debit order date.

I can go another day without internet but I won't pay for your mistakes. Please escalate this issue.

Acc No. ***