Telkom Make Good on your Responses

On 14 October I submitted a report re my account with Telkom, received a response with Ref SM156460, two days later a lady called to confirm she was sorting the account and promised to revert the next morning, Friday, 16 October. Obviously NO-ONE CALLED BACK. Believe it or not even though the issue has been raised on several occasions and I am trying to obtain resolution, TELKOM HAVE HANDED ME OVER - Really they can do what they like as the balance will not be paid until they come to party and provide me with a recon of my account. It looks to me that Luleka from the Telkom Social Media Team is a phantom and does not exist nor is there any staff who are paid for their employment are working to try and resolve customer issues. I would be extremely ashamed if so many complaints were registered against my company. START WORKING AND SOLVE THIS PROBLEM. I have an 80 year old Mother on her own with no means of communication, if there is an emergency who will take the responsibility - do you acutally care, don't send mails, do something!!!