1 reviews | Active since Oct 2024
Telkom Magicians....making data disappear
<p>Telkom only has a number that you can call to query Telkom mobile issues. They do not have an email address that you can detail your query and provide proper information....not good!!! I have been trying to query my disappearing data....i am on a 3gig monthly package and in the last 2 years the data usage was reasonable as i do not download much from this contract. in the last two months i notice my data is disappearing unreasonalbly. On 2 occasions overnight i lost over 1gig of data....and this was whilst i was downloading nothing.....can telkom tell me why this is happening?</p>
Hello Sport1
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Hello Sport1
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Hi Sport1,
Kindly private message us the affected number & your contact number so we can investigate & further assist.
Regards
Sifiso
Telkom Social Media Team.
Hi Sport1,
Kindly private message us the affected number & your contact number so we can investigate & further assist.
Regards
Sifiso
Telkom Social Media Team.
Good day Sifiso,
I contacted Senzo ********** who promised to assist. He however, sent me the wrong itemised billing, and stated that he will assist by sending the correct itemised billing for the period 07/06 to 10/06/2017....and being a Telkom employee, he chose not to send the correct information. Senzo has the number as well as my contact number. You can contact me on ********** Surprisingly Senzo states that the 1.7gig of data disappeared at 00.12 am on the 8th June 2017, this is astonishing as i was not online at this time (in bed at 10.30pm) and if this was the case, it should have come out of my nightsurfer bundle and not out of my normal bundle.
Regards,
Good day Sifiso,
I contacted Senzo ********** who promised to assist. He however, sent me the wrong itemised billing, and stated that he will assist by sending the correct itemised billing for the period 07/06 to 10/06/2017....and being a Telkom employee, he chose not to send the correct information. Senzo has the number as well as my contact number. You can contact me on ********** Surprisingly Senzo states that the 1.7gig of data disappeared at 00.12 am on the 8th June 2017, this is astonishing as i was not online at this time (in bed at 10.30pm) and if this was the case, it should have come out of my nightsurfer bundle and not out of my normal bundle.
Regards,
Good day SB,
Please privately reply with your the number in question/ ID number so we can further assist.
Regards,
Busi
Telkom Social Media Team
Good day SB,
Please privately reply with your the number in question/ ID number so we can further assist.
Regards,
Busi
Telkom Social Media Team
Hi Busi
The query is on the number *** and you can call me on ***. I dont understand i gave these details to Senzo Nhlapo on Monday (Senzo Nhlapho (S) <***>) via email and the phone....he has failed to get back to me.
Thanks,
Sharen
Hi Busi
The query is on the number *** and you can call me on ***. I dont understand i gave these details to Senzo Nhlapo on Monday (Senzo Nhlapho (S) <***>) via email and the phone....he has failed to get back to me.
Thanks,
Sharen
Hi
Thank you for making contact with us.
Please be assured that we have sent your query to the Support Team for further assistance, they will be in contact with you.
Your reference number: ***3
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Tea
Hi
Thank you for making contact with us.
Please be assured that we have sent your query to the Support Team for further assistance, they will be in contact with you.
Your reference number: ***3
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Tea
So this is a new reference number......
So this is a new reference number......