TELKOM MAFIAS..RIP CONSUMERS OFF...THEY ARE GANGSTERS IN SUITS!

Telkom is the worst internet service provider in South Africa . They are over-priced and manipulative. They sell packages by lying to customers and then 30 days later, the bill is three times more than you expected.

I signed up for an ADSL Package on the basis of a deal that was on "special" and would cost me R499 per month over the next 6 months. 30 days later when I was invoiced, the bill was for R1,600. A number of items reflected on this bill, items I never signed up for, if I was going to be charged for all these services, the right thing to do was going to be for the salesperson to thoroughly explain to me, the client, what other extra costs would be incurred, instead, they ****, and told me that I would only pay R4,99 per month, I even called them back the next day to ask them to confirm that I would only pay R499 per month for this package and they confirmed, if we are going to retrieve their recordings, these will confirm that indeed, this is the lie that they sold to me. I refused to pay this amount because this is not what I signed up for. About 10 days later, after having received the first invoice, I received a second invoice and this time, the amount had increased to R2,500. I then decided to cancel this contract, and so I was sent from pillar to post.

The billing department sends me to the sales department, the sales departments sends me back to the cancellation department, the cancellation department tells me that there is an error on the system hence they will not be able to cancel the service due to the outstanding amount on my account, I am then advised to contact the billing department so that they can put the billing on hold so that I can pay it off perhaps over two or three months, after which, I will be able to cancel it, I am also notified about a cancellation fee because this is a 24 months contract...WHY DIDNT I JUST SIGN UP FOR A VODACOM DEAL???? OR ANY OF THE OTHER EXISITING SERVICE PROVIDERS...I AM FILLED WITH REGRET! DONT EVEN THINK ABOUT SIGNING UP WITH TELKOM, ANY OTHER SERVICE PROVIDER BUT TELKOM.

I then call the billing department, as usual, I am told to please hold because their system is offline....Surprise...Surprise.

The consultant then tells me, technically, I will not be able to cancel this contract, which to my knowledge goes against the consumer protection Act, she also tells me that if I do go ahead to cancel, I will have to settle the amount outstanding for the duration of the 24 month contract period, which is absolutely ludicrous. The reason why I signed up is because I was *******. Now I am being held ransom and *********ed to retain this contract by being told that I will have to pay the amount to cover the 24 months regardless of whether I use the services or not, how ridiculous is that?

Telkom is a MAFIA business. They rip consumers off, send them from pillar to post when clients want to cancel, telkom *********s them to retain these contracts and then claim that the system is offline hence they cannot assist, No, they can assist, they do not want to accept it when clients tell them that they are cancelling because of their MAFIA STYLE operation.

Well, the OMBUDSMAN will deal with this matter. We cannot continue to allow them to bully consumers like this! I cannot imagine how many more people are being ********** on this scale. This is not right!

I AM EVEN WILLING TO PAY A LAWYER TO DEAL WITH THEM. I AM WRITING TO THE OMBUDSMAN, TODAY STILL!!

Bunch of Gangsters in suits!