Telkom Madness.

Please , help. I have upgraded from ADSL to Fibre and the problem is that you are charging me for both. When i phoned and said i wanted the upgrade there were no issues. Telkom said" No problem Sir, we will upgrade and disconnect the ADSL and you still pay the same amount. What is wrong with you people? I am still waiting for the Fibre Router. When i phone and ask for assistance you are always of line , or you cant see anything on your side. Well open your eyes as I refuse to pay for both when i only need ONE SERVICE. PLEASE ASSIST AS I HAVE SPENT HOURS ON THE PHONE WITH NO RESULT!!!