Telkom Lying Salesperson

I would like to request the review of customer service and treatment by the some of the sales reps of telkom. I have recently had to deal with the rudest individual ever when I app**** for home fibre at the Telkom kiosk in Umhlanga The Crescent. I app**** on 28 July 2021, and my application was taken by Kurrasia Cassim, during which time she stated that my application would take two weeks to be finalized. I returned two weeks later on 12 August 2021 to obtain feedback on the progress of my application as two weeks has passed and I hadn't received any communication from Telkom. She then not only continuously **** alleging that the application was with the fibre department who work as a separate entity and would not be able to establish the progress, she also got extremely rude questioning whether I want my application to be processed or not! But worst of all she pulled out a stack of fibre applications from her desk, gave me back my application and said I must take my application and go elsewhere with it.

After I had my application form handed back to me I decided to go to Telkom Gateway, only to find that she had never submitted my application in the first place. More than that the actual process of submitting my details on the system was done immediately and in less than 20minutes.

So for the face of Telkom to shout, lie and discriminate against a client that is trying to purchase a product all in an effort to cover the fact that she is not doing her job is disgusting. I not only should've had my fibre installed already, but had I continued waiting for Mrs Cassim to finally do her job how long would I have to wait as she was changing her story saying I must wait a minimum of two weeks to a month?