TELKOM LYING AND CHEATING CLIENTS

<p>I HEREBY LODGE A OFFICIAL COMPLAINT AGAINST TELKOM MOBILE FOR POOR SERVICES DELIVERY, AND LYING AND *****ING FROM CLIENTS WITHOUT CONSENT . FOR THE LAST MONTH I HAVE FIRSTLY, BEEN **** TO BY A TELKOM CONSULTANT AND THEY CONFIRMED THIS THROUGH LISTENING TO THE RECORDINGS BUT COULD NOT DO ANYTHING ABOUT IT OR EVEN APOLOGIES TO ME. SECONDLY WHILES RECEIVEING THE PROBLEMS FROM TELKOM THEY DEACTIVATE MY CURRENT CONTRACT, WHICH THEN FORCED ME TO REQUESTED THEM TO OFFER ME AGAIN A NEW CONTRACT DEAL BUT STILL FOR THE SECOND TIME THEY COULD NOT ASSIST ME OR TRY TO MAKE A BETTER DEAL FOR ME. AFTER NUMEROUS COMMUNICATIONS BACK AND FORTH WITH TELKOM I DECIDED THAT I DO NOT WANT TO HAVE ANY CONNECTION WITH TELKOM ANYMORE DUE TO THE POOR SERVICES AND DECIDED TO IMMEDIATELY CANCEL MY CURRENT CONTRACT WITH THEM WHICH WAS ALREADY DEACTIVATED AT THE TIME. MY CANCELATION WAS CONFIRMED BY THE CONSULTANT AND NOW TODAY A MONTH AFTER MY CONTRACT "SUPPOSE TO BE CANCELED" AN ODD AMOUNT ( R798.13 THIS IS 3X THE AMOUNT OF MY PREVIOUS CONTRACT) WAS DEDUCTED FROM MY ACCOUNT. WHEN I CALLED TELKOM, THEY TOLD ME THAT MY CONTRACT WAS NOT CANCELLED AND THAT THE AMOUNT IS FOR THE FULL COVERAGE FOR THE CONTRACT I AM ON. WHEN I TOLD THE CONSULTANT THAT I CANCELLED MY CONTRACT THE PREVIOUS MONTH, SHE INFORMED THAT IT DOES NOT APPEAR ON THE SYSTEM AND THAT I DID NOT SIGN A CANCELLATION FORM WHICH I WAS NOT EVEN AWARE OFF BECAUSE I WAS NEVER INFORMED OF A CANCELLATION FORM WHEN I CANCELLED THE CONTRACT ONE MONTH AGO. ALSO TAKING NOTE THAT MY WIFI WAS DEACTIVATED BUT STILL THEY WANT TO BILL ME FOR COVERAGE I DID NOT EVEN RECEIVE . I HAVE NEVER RECEIVED SUCH POOR SERVICES FROM A MOBILE COMPANY, CLEARLY THE CONSULTANTS THAT HAVE ASSISTED ME ARE *********** AND NOT EVEN MENTIONING HOW MUCH AIRTIME IM USING TRYING TO SOLVE MY PROBLEMS WITH THIS COMPANY. ITS BEEN ONE DAY AFTER MY COMPLAIN LODGED TO TELKOM (TELEPHONICALLY AND ON THE INTERNET) AND I HAVE NOT EVEN RECIEVE ANY FEEDBACK. I REQUESTED TWICE TO SPEAK TO THE MANAGERS BUT THEY ARE ALWAYS UNAVAILABLE. THIS IS ******* TO DO THIS TO CLIENTS SO I REALLY HOPE HALLOPETER CAN FINALLY ASSISTED WITH THIS MATTER.</p>