Telkom lying and ***** Actions

Good day. So my wife did a Online Application yesterday, today they phoned her office and after the Credit bureau phoned her to say the Contract for the Iphone 15 Pro Max has been approved. When the agent phoned her yesterday he took her through the application. Today after phoning and saying it was approved she phoned Telkom asking what she will need for delivery. They state that this phone is not in stock and might take up to 3 months before getting stock again. Says some people have been waiting since september last year. The agent has never said when doing the application there is no stock. Should he have said that she would have not done the application. No one wants to wait 3 months. But everytime you do a application for contract or loan or credit it effects your credit score. So due to telkom her score will be effected for something Telkom did and will still not even have the device or be able to make use of the contract. I know that the store near us has stock so i feel they should make a plan and let me fetch it at that store. If not I will see this as ***** or Theft. Because you can not sell someone a product that you do not have. Its just like selling someone a car knowing you dont have that car to sell. If no one gets back to me and makes sure i get my phone within 5 days as promised. I dont mind fetching it at the store near me that i know has stock. I am going to the ombudsman and also going to open a ***** case against telkom regarding this matter. Selling something to me that they do not even have or can provide. Something that they have approved and had to mess around with my credit score and phone my work then for no reason. Sure i might do another application in store and get it from them. But due to the fact that i have to cancel this application now and do another in store will take 72 hours for vetting and them might come back declined due to more than 1 application right after one another.

So Telkom Management i want you to contact me ASAP ***. I am also done asking Call Centre for help or Facebook page or emailing *** for complaints as nothing gets done.

You have until 12 Tomorrow the 8th of February.