TELKOM ********LY HARASSING PENSIONER

I am writing this review on behalf of my mother, Mrs Lois Wessels, who is a frail 84 year old pensioner. A while ago my mother was called by Telkom representative to advise her that landline services would be discontinued, but she could continue with a Telkom VOIP service and they offered her a package that would include the required VOIP hardware. My mother asked if she could retain her existing landline number and the sales agent said that this would be possible. My mother then accepted the offer on the condition she could retain her old number. A package was subsequently delivered by Telkom but it became clear that Telkom could not offer the option of retaining her old number as previously promised and so my mother called immediately Telkom and cancelled the deal & asked Telkom what she needed to do to return the unopened box containing the Telkom hardware. Telkom acknowledged that she could not retain her old number and advised her that she could return the hardware via a courier service that Telkom use (Courier IT) and provided her with details how to do this. My mother subsequently made the necessary arrangements with the Courier company who collected the item on behalf of Telkom and gave my mother a receipt for the collection, which my mother retained. Since then, Telkom, and more recently, their debt collection agency, NuDebt, have been hounding and harassing my mother for payment & when everything is explained, as above, and proof of the courier receipt is provided, they simply ignore it and continue with the harassment. My mother told me she is suffering from heart palpitations and has even considered suicide as a result of this continued harassment.