MO
Michael O

1 reviews | Active since Sept 2013

16 Mar 2016, 15:03

Telkom LTE WORST EXPERIENCE EVER

Okay, So i decided to get Telkom LTE.<br> From day 1 it was a disaster. I Signed up, and received a parcel. The Parcel was open, with all the content opened. Telkom just shrugged their shoulders. <br> <br> I was then told that Telkom will make sure that an Antenna is installed for my LTE Free of charge. This was the Friday. It is 2 weeks later, and I have still not heard a single thing. I installed the Antenna myself, and STILL waiting for the phone call to confirm my Antenna installation from Telkom.<br> <br> I have had Numerous connection issues. From experiencing an unheard of 20 0000ms Ping from Pretoria to Cape Town, to lag spikes on a daily basis.<br> I have heard all the excuses now. First they blamed my Antenna, (Signal is full), then they blamed the throttling of the uncapped account (speeds 10 times slower as supposed to be), then they blames congestion, then it was the infrastructure. So i do not know what is next.<br> <br> But this is unacceptable and the worst service from a company I have ever experienced! Not Sure what I was thinking. <br> It is Telkom After all ......

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Replies (1)
Telkom
Telkom's reply16 Mar 2016, 17:21
Official
Hello FlexSA,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,