Telkom LTE Wifi down for 3 weeks now still no help

I am extremely frustrated with the service I’ve received for my LTE WiFi.

It’s been 3 weeks with no connection at home. Every week it’s “escalated” and “technicians are in your area”. They promised to call back and only called once.

I’ve paid for 4 weeks of service I haven’t used, and now I’m buying data so my kids can do online schooling.

They are quick to send bill reminders but can’t fix the actual problem. Case ***.

And I know if I try to cancel now they’ll bring up the fine print. I am gatvol. Just got a message now on X that my problem is unique to my line only no one else in my area. They will need to do some troubleshooting and will send a technician. I fell like pulling all my hair out. Telkom is not solution driven at all, their services is beyond patelhetic! They don’t even deserve the star I gave them.

Please resolve this now.