Telkom LTE Very Poor Service

September we cancelled our Telkom SmartBroadband Wireless Unlimited package to give Telkom our 30 day notice. The package was no longer viable for our business as we could not use it, internet was extremely slow and switched off without reason, to not even an email could be sent or received. We phoned Telkom and they gave us advice on routers, router settings and installing an antenna. We tried them all. Even though the router displayed full signal, the service is very poor. This has been going for more than 6 months.

In October we phoned to make sure that the cancellation was processed and all the consultants assured us that the cancellation was through.

On the 2nd of October we phoned again as the internet was still running. The lady told us, we cannot just cancel the contract, we will have to pay a cancellation fee. We then tried to explain to her that why should we pay for a product that does not work or meet the standards that are promised. She then explained a technical fault should be logged for the Telkom team to assess. They gave us a reference number: ***7.

After many phone calls and chats on the website, the issue was not resolved. Finally they phoned as the 2nd of December to tell us a technician will come to our premises on the 4th of December to evaluate the internet. No one pitched. We phoned to let them know that this is unacceptable, months are passing by and nothing is happening. Al they can say is that a notice is sent to the technical department for evaluation. We have all the calls and chat times and information as proof but nothing is being done about this.

We just want to cancel the service and get a better provider. We are going to refuse payment as it seems that they are playing for time. The irony is we have to post this Hello Peter report on another other internet provider, because the Telkom LTE is not working.