Telkom LTE useless

As a loyal Telkom client who has 4 contracts with your company I am really disappointed by your service and your call centre agents, I loaded airtime on my prepaid sim on the 16th January and loaded a LTE data bundle, since then I have recieved zero to little service, i connect to the wifi at very slow speeds for a short time and then kicks me off, logged a call with your call center after making me trouble shoot for 1 hour and then I received an sms a few days later to state that the issue has been resolved when it clearly has not been resolved. Paying for no service is the new order of the day