Telkom LTE - USELESS

<p>This wont be as pretty as the Telkom logo.</p> <p> </p> <p>I stay in the Highway Gardens area in Gauteng and decided to try out Telkom as my ISP. This might be a little long to read but THATS HOW LONG I HAVE BEEN BATTLING WITH USELESS TELKOM LTE. I was drawn the Telkom LTE when they ran their upcapped LTE special mid last year. I should have known better then but thought what the heck. I previously stayed 4kms from my current residence in Greenstone Hill, which as per their coverage map has NO LTE. They refused to sign me up due to this reason yet my neighbour at the time had an LTE router from Telkom and it was working just fine, infact I could pick up his router from my place. Nevertheless, I was referred to their field sales agents, who on the first site inspection found that I indeed had cover, infact 40mbps coverage which was great! She signed me up mid last year and I was good to go. Not quite, I also took out the package because in the next few months I was moving to Highway Gardens (again 4kms away) which, as per their coverage map, I would be getting up to 90mbps so it just made sense! Well as backwards as it may sound, the area I supposedly had no coverage for worked 1mil times better. Mid November last year, I moved into my new place and to my shock, couldnt get more than 5mbps, this was a shock due to my "coverage" and decided let me escalate. I logged a call in the Telkom Greenstone branch MID NOVEMBER 2016. The downhill since has been totally unacceptable. I called continuously for updates and their support desk literally gave me the same update "Sir I will email my network department for assistance"...! That happened for 6 weeks where just before Xmas 2016, a "technician" came over to test. This guy tested atleast a dozen different things, which to my excitement, thought I was going to get some outcome.. BLEH! He supposedly logged a further call for more assistance and all that I have received were pathetic BI Weekly "Our network department is still investigating" Investigating BS!! How can such an established company still be investigating from NOVEMBER LAST YEAR!!!! I explain to these clowns that I work from home, which means the times their dumb router does not connect to the internet I cannot work and find myself working the whole day from Coffee Shops.. ***!!!! After countless follow ups without any resolution, I eventually got another outsourced "technician" come in and try something. This chap did atleast 30 different tests and convinced me that he will sort it out in 7 days and I shouldnt cancel. Guess what, that was mid April and YES, THERE IS NO DAM CHANGE. Infact Thoba (the technician) doesnt answer his phone anymore so why the F&^k come and try do the same **** your colleague did!!!!! They never miss a debit run but cant resolve such a logn time standing issue!!!!! Against my better judgment, I called them again today because I couldnt log on and guess what Ayanda Shezi told me the exact same email network department story, which I have heard from November last year. I am also waiting for her TeamLeader Sihle Mlambo to call me back which he said he would as priority. They cant give you anything definitive, they cant copy you in when they escalate, they cant actual resolve the issue so *** am I still doing paying them monthly!?</p> <p> </p> <p>Can someone please help me get some assistance on this, I feel like a mad man harping and being so repetitive but I am literally at the end of this frustating road! Case number ********** 4</p> <p> </p> <p>Thanks</p>