1 reviews | Active since Apr 2012
Telkom LTE unlimited - Shocking Pathetic Service
I recently tried signing up for the LTE unlimited deal for R599 per month and it has truly been the worse sales experience of my life.<br> <br> I could write an essay of what I had to endure but I'm sure the many other complaints on this forum already touches on many of the frustrations.<br> <br> In summary:<br> I placed my order almost a month ago.<br> I was told weeks ago that I could expect delivery of my LTE router and antennae in 3 -5 business days - that has long passed..<br> Calling in after the 3-5 business day window resulted in a myriad of responses including- my order was not correctly captured/they had no stock/order was captured but they could not see the waybill number/they was not sure what was wrong with my order or what was causing the delay/the waybill will be sent via SMS/I need to call back for the waybill as they didn't use SMS/ they had technical issues and could not load my order...<br> <br> I had to wait between 20-40 mins each time to get one of the excuses above on different days.<br> <br> Your service is truly ******* and you can keep your stupid deal as I am no longer interested since if the service is so bad during sales I can only imagine the horrors that await when I need after sales support.<br>
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Hazel
Telkom Social Media Team
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We have tasked our team to investigate and provide feedback as soon as possible. Contact will be made should we require any information.
Please contact us via email: *** for any further queries.
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Hazel
Telkom Social Media Team
