1 reviews | Active since Oct 2012
Telkom LTE Uncapped Wifi Service FAILURE !!
<p>Everything was wonderful and smooth for almost 2 months - just like they promised.</p> <p>I signed up for Telkom's Advanced LTE uncapped WiFi service and was initially very impressed.</p> <p> </p> <p>Then everything just stopped working. The download speed was close to 40 Mbps in the morning and by the afternoon after work it was less than 5KB/s. All but stopped.</p> <p><br />I called for assistance and all they could advice was to reset and reboot. Sometimes a consultant got creative and said I should reboot twice and then reset, very daring!</p> <p> </p> <p>Eventually they logged a service call and I was eventually contacted 2 days later by a "tech"!</p> <p>She said rebo... - I told her I am not doing another reboot during 2016. Then she said it could be the sim card or a faulty modem. Get myself to a Telkom shop and they will test and set me up. Not 5 seconds after the call was dropped (I **** you not) I received a sms congratulating me on the fact that my call was resolved and closed !?</p> <p> </p> <p>Anyway, the Brooklyn Telkom shop staff was very helpfull, efficient and friendly (Some good news!)</p> <p>but they confirmed the modem is working perfectly fine and we got great speeds.</p> <p>Needless to say nothing wrong with the sim card... </p> <p> </p> <p>I am now stuck in limbo - paying R600 / month for *nothing* from Telkom.</p> <p>I am struggling to get them to take the case serious as I am apparenty the only idiot that decided to take this package in my particular area. Hence, they probably closed/moved the tower due to income/cost ratios. </p> <p> </p> <p>Could I please bother you to keep with your contract and agreement and provide me with service and find out what is wrong with your tower - I've been a Telkom customer for many years and this is unaccaptable service !! </p> <p> </p> <p>Regards</p> <p>WV</p>
Still waiting - No data for a week now.
I am incurring hundreds of rands in mobile data and airtime costs to constantly followup
with your call centre and all they can say is - "Backoffice Pending" !!
I have exausted my mobile data due to telkom LTE not being available and now have to topup
over and above my contract. Will Telkom refund these unnecessary costs ???
Still waiting - No data for a week now.
I am incurring hundreds of rands in mobile data and airtime costs to constantly followup
with your call centre and all they can say is - "Backoffice Pending" !!
I have exausted my mobile data due to telkom LTE not being available and now have to topup
over and above my contract. Will Telkom refund these unnecessary costs ???
3 weeks and still waiting for someone to Call !!?? - I have called DOZENS of times and all that they do is CLOSE the previous call reference and open a NEW one referring to the OLD one that makes it look like you are actually trying to do something. In effect it simply means you are bypassing your own system's red flags for old pending cases that needs priority, because now a fresh case is opened again and again and again..
PLEASE STOP OPENING NEW CASES AND JUST PICK UP THE PHONE AND CALL ME - HELP ME ! TRY IT ??
3 weeks and still waiting for someone to Call !!?? - I have called DOZENS of times and all that they do is CLOSE the previous call reference and open a NEW one referring to the OLD one that makes it look like you are actually trying to do something. In effect it simply means you are bypassing your own system's red flags for old pending cases that needs priority, because now a fresh case is opened again and again and again..
PLEASE STOP OPENING NEW CASES AND JUST PICK UP THE PHONE AND CALL ME - HELP ME ! TRY IT ??