NS
Netta S

1 reviews | Active since Sept 2015

07 Jun 2016, 19:21

Telkom LTE Uncapped Wifi service

<p>So I received my wifi router two weeks ago, and to my surprise the first four days I had amazing signal. However since then from 5pm - 12pm in the evening my speed is less than a 100kbs. It seems like Telkom is throttling their customers and giving false advertising. When you phone the call centre you get told that someone will contact you back however no one does. Does the technical department have the necessary training to assist cause it doesn't seem like it. The sad thing is that I am stuck in this contract for 24 months. Once my contract is over I will never ever make use of Telkom services again and neither will I rate them to anyone I know. My internet speed is so slow and I can't do anything with it it's ridiculous. My contact number is ***</p>

0
Replies (1)
Telkom
Telkom's reply08 Jun 2016, 08:18
Official

Good day nettas

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.