I have Telkom LTE Uncapped and this month so far reached 32Gb in total. Yet every single day when I get home at around 6pm my speed never goes above 1Mbps. This means even though i'm not even near the limits in the FUP / AUP as updated recently, i'm getting throttled to 3G speeds. I'm not getting what I'm paying for and this is clearly a breach of the Consumer protection act. During the day (i've tested from 7am to 5pm on my week off) everything is fine and running at an acceptable 22Mbps download speed but from 6pm this drops to 1Mbps and below - exactly the time i'm actually available to use what i'm paying for. The lady on Telkom's chat service says that this is when their network is the busiest and thus the reason for the slow speed. This just means poor planning on their part - upgrade your infrastructure and ensure your customers get the service they fork out their hard-earned cash for instead of making up excuses for your pathetic service. I will take my business elsewhere just like thousands of other people are doing.
Hi Jotan
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Bradley
Telkom Social Media Team
Best regards,
Hi Jotan
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Bradley
Telkom Social Media Team
Best regards,
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