ME
M E

1 reviews | Active since Jul 2020

09 Jul 2020, 19:43

Telkom LTE uncapped, poor to non-existent service.

Since I have switched to LTE uncapped, I have been experiencing daily problems of no internet access for hours! Not too mention, that Telkom does not have a proper platform for client-support.

It is just a front.

And, very conveniently, there is always "no problems at Telkom" on the Downdetector page (https://downdetector.co.za/status/telkom/), despite the many complaints!

I have been struggling to reach Telkom Support, for weeks, and when I do an operator just put me through to an endless menu of sales/deals.

During the past week, I have wasted airtime of no less than R400, that is excluding the money I have to spend on purchasing other network bundles so that I can use my phone as a hotspot.

I am a professional working from home, and it is unacceptable, that my workflow and productivity is hampered by a lack of service that I pay for diligently.

The service has been really poor to non-existent since I have switched to uncapped (over the last three weeks). This is unfair as I pay a large sum of money for virtually no service, i.e. for nothing.

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