1 reviews | Active since Mar 2011
Telkom LTE Uncapped - essentially capped
<p>Since the beginning of this month I was throttled to about 4m and soon after 256k +- </p> <p> </p> <p>I have stopped my debit order as I cannot get this resolved and telkom doesn't play ball.</p> <p> </p> <p>I have been using the package for just under a year and have been using it predominantly for streaming/backups and the like according to the "fine print" This is a breach of contract.</p>
Hello thavinci
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello thavinci
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Good Morning
My contact number is ***.
This is not the case I have your original terms and conditions which has now changed. I did not agree to the changed TC and hence is a breach of contract.
Also there is no clarification of what amount is deemed beyond FUP.
I used the service as advertised to me , please find attached the advertising as I signed up….
I have cancelled my debit order and if Telkom cannot provide the service as the TC’s when I signed up then I have terms for cancellation of contract with no obligation to cover the rest of my contract or the equipment costs.
From: HelloPeter Telkom [mailto:***]
Sent: Tuesday, September 13, 2016 9:02 AM
To: ***
Subject: https://www.hellopeter.com/admin/review-management/*** AI***
Good Morning
Please be advised that we are unable to reach you. Kindly take note of the below communication that was sent to all customers:
In terms of the AUP, Telkom reserves the right to apply restrictions on an uncapped account if a customers’ behaviour is deemed to be affecting the user experience of other customers on Telkom’s LTE network.
Examples of customer behaviour which may compromise Telkom’s network performance include causing network congestion, running excessive concurrent internet sessions or accessing excessive bandwidth intensive protocols such as peer-to-peer.
Please refer to this link for Terms and conditions: http://www.telkom.co.za/today/unlimited-broadband/
Launa(LM)
Telkom Social Media Team
T: +27 (0) 81180
Good Morning
My contact number is ***.
This is not the case I have your original terms and conditions which has now changed. I did not agree to the changed TC and hence is a breach of contract.
Also there is no clarification of what amount is deemed beyond FUP.
I used the service as advertised to me , please find attached the advertising as I signed up….
I have cancelled my debit order and if Telkom cannot provide the service as the TC’s when I signed up then I have terms for cancellation of contract with no obligation to cover the rest of my contract or the equipment costs.
From: HelloPeter Telkom [mailto:***]
Sent: Tuesday, September 13, 2016 9:02 AM
To: ***
Subject: https://www.hellopeter.com/admin/review-management/*** AI***
Good Morning
Please be advised that we are unable to reach you. Kindly take note of the below communication that was sent to all customers:
In terms of the AUP, Telkom reserves the right to apply restrictions on an uncapped account if a customers’ behaviour is deemed to be affecting the user experience of other customers on Telkom’s LTE network.
Examples of customer behaviour which may compromise Telkom’s network performance include causing network congestion, running excessive concurrent internet sessions or accessing excessive bandwidth intensive protocols such as peer-to-peer.
Please refer to this link for Terms and conditions: http://www.telkom.co.za/today/unlimited-broadband/
Launa(LM)
Telkom Social Media Team
T: +27 (0) 81180