1 reviews | Active since Oct 2014
Telkom LTE Uncapped Cancellation
<p>Hi.</p> <p> </p> <p>I have the Telkom Uncapped LTE deal and I have an issue with this now. I've recently found out that I am being throttled for gaming and YouTube services. When I originally signed up for the package it stated that I would never be throttled for this.</p> <p> </p> <p>I read an article on MyBroadband that stated Telkom will release customers who feel they are affected by this. I would like to be released from this contract as it is not what I originally signed up for.</p> <p> </p> <p>Please let me know how I go about doing this.</p>
Hi JRSacks
Thank you for taking our call.
we have sent you an email, please fill it in and send back to us.
Your reference number: ***3
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi JRSacks
Thank you for taking our call.
we have sent you an email, please fill it in and send back to us.
Your reference number: ***3
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi
Please read below for explanation and links
I have the Telkom Uncapped LTE deal and I have an issue with this now. I've recently found out that I am being throttled for gaming and YouTube services. When I originally signed up for the package it stated that I would never be throttled for this.
I have logged several complaints, Telkom contacted me for cancellation and tried to charge me cancellation and penalty fees when clearly in the MyBroadBand article linked below, it states at the end that Telkom would release customers from this contract without penalty.
I am asking for this to be resolved for almost a month now and NOTHING has been done and I'm going to be billed again for a contract I don't want.
All the links and references are below, please sort this out.
Telkom Reference No: ********** 3
Link to Hello Peter Complaint: https://hellopeter.com/telkom/reviews/telkom-lte-uncapped-cancellation- **********
Link to MyBroadBand article in reference: http://mybroadband.co.za/news/cellular/180256-telkom-has-changed-its-uncapped-lte-fair-use-policy-here-are-the-new-data-limits.html
Hi
Please read below for explanation and links
I have the Telkom Uncapped LTE deal and I have an issue with this now. I've recently found out that I am being throttled for gaming and YouTube services. When I originally signed up for the package it stated that I would never be throttled for this.
I have logged several complaints, Telkom contacted me for cancellation and tried to charge me cancellation and penalty fees when clearly in the MyBroadBand article linked below, it states at the end that Telkom would release customers from this contract without penalty.
I am asking for this to be resolved for almost a month now and NOTHING has been done and I'm going to be billed again for a contract I don't want.
All the links and references are below, please sort this out.
Telkom Reference No: ********** 3
Link to Hello Peter Complaint: https://hellopeter.com/telkom/reviews/telkom-lte-uncapped-cancellation- **********
Link to MyBroadBand article in reference: http://mybroadband.co.za/news/cellular/180256-telkom-has-changed-its-uncapped-lte-fair-use-policy-here-are-the-new-data-limits.html