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Nico F

1 reviews | Active since May 2018

08 May 2018, 12:13

Telkom LTE- unable ot cancel contract

I am trying to cancel my LTE contract since last year 2017. Acc ********** 45. Eventually on 14th of March I got hold of a person in the contact centre with email address ********** whom I have provided with all the documentation to cancel my LTE contract. She then said that everything is cancelled and in order. Thereafter I received a new invoice with fees app**** as if my contract was renewed all over again and the debit order deducted from my bank account, which I have reversed. Subsequent to this I have received a new invoice for the month of April 2018. This is the worst service I have experienced to get something cancelled, instead I am served with a renewed account.

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Replies (3)
Telkom
Telkom's reply22 May 2018, 09:08
Official

Hi

We are sorry to hear this. Thank you for contacting us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.

Interaction ***

Regards

Hazel

Telkom Social Media Team

NF
Nico F's update15 Jun 2018, 07:23
Reviewer Update
Good day Hazel, Thank you for your response, but unfortunately nothing good has come from this. What has been done to date from your side? My account was marked again as a new account and additional once off fees and another months charges added to the bill. The debit order went off this morning. I am reversing the debit order, and please take this as an official instruction to cancel any future debit orders from my bank account as you do not have permission to do so. Please sort this mess out as soon as possible as this is going on 6 months!
NF
Nico F's update09 Jul 2018, 05:05
Reviewer Update
Good day Telkom & Hazel, Another month has past where the contract is not yet cancelled, and during this month; - Telkom has tried to deduct money of my bank account, - Telkom has send me another invoice with an extra month added to the bill, - Telkom is dead silent regarding this matter and not resolving it as stated above by Mr Hazel on 22 May 2018. Please resolve this as a matter of urgency!!