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Bonny A

1 reviews | Active since Dec 2015

13 Apr 2017, 18:44

Telkom LTE Terrible Speeds and Poor Service

<p>We took out a 2 year LTE Contract with Telkom in September 2015. In the first year, the speeds were very good. However when we reached our 2nd year of the contract, the speeds started to get worse and worse. Now the speeds are so bad that we cannot even use the Internet.</p> <p>I started logging calls with Telkom as of last year October and I opened a ticket. That ticket was closed without any assistance. I carried on calling in in order to request assistance and none of the consultants were helpful. I logged a further ticket about a month ago and every single time I called in - they advised me that they had "not gotten to it" - we have not heard anything since. I even called in and spoke to a manager at least 3 times - trying to escalate the issue - no luck at all.</p> <p>There are quite a few people in our area who are looking for a good internet service and I cannot recommend Telkom as the service has been appalling since October last year.</p>

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