Telkom Lte terrible service

<p>The one day I actually need my LTE to work it goes off and the level of service I have received today has been nothing short of appauling. I was advised by the call centre that not only can the call centre agents no longer assist with technical issues but it now takes up to 72 hours for them to get back to you. I am still waiting for one of the 3 managers that promised to return my calls to actually return my calls.</p> <p>In desperation I took my modem into the Telkom store to see if they could help and I was told that there are no technicians onsite so the modem needs to be sent away and I will have an answer in up to 21 days. So we have gone from having live online assitance to getting a technician to call back within 72 hours to now being offline for up to 21 days while they figure out what the problem is.</p> <p>To rub salt into a wound I was then told that I need to find a way to use up my 10 gigs of data because they won't freeze my account or carry over the data should the month expire before I get my modem back. Fair enough, I thought, but please tell me how to use up the data when the SIM isn't accepted by a MIFI modem or my Telkom ****le - and it's too big to fit into any of my phones.</p> <p>Telkom LTE your service is shocking and your new procedures of having technicians call you back is a step in the wrong direction. Surely the aim of any service provider is to find ways to make things easier and more convenient for their customers - today was an excellent example of how wrong you have got it.</p> <p>To say that I am frustrated and infuriated would be an understatement.</p> <p> </p>