Telkom LTE takes longer than 3 months to fix a problem

Item: Telkom
Rating: 1
Author: Arnold B

<p>I have Telkom LTE. In the beginning I was averaging about 50Mbs with a maximum of 70Mbs now I am getting 15Mbs maximum if I am lucky on good days. Getting 4Mbs on most days. I logged a ticket 3 months ago ( Ref: ********** 7 ). Technicians came out check my antenna, my router everything fine on my side. Telkom need to check the tower...still waiting!!!! 3 Months to fix a problem..Really?</p>

Helpful (0)

Replies (3)

Telkom's replyOfficial

05 Dec 2016, 10:10

Thank you for your post.

As per our telephonic conversation, please be advised that your query has been sent to our TechnicalTeam.

Your reference number is ***7.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Telkom's reply05 Dec 2016, 10:10

Official

Thank you for your post.

As per our telephonic conversation, please be advised that your query has been sent to our TechnicalTeam.

Your reference number is ***7.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Arnold B's updateReviewer Update

11 Dec 2016, 12:58

Whoohoo. It has been sent to the Technical team for 3 months already!!!!!!. Nothing is happening

Arnold B's update11 Dec 2016, 12:58

Reviewer Update

Whoohoo. It has been sent to the Technical team for 3 months already!!!!!!. Nothing is happening

Arnold B's updateReviewer Update

15 Feb 2017, 18:16

Whoohoo. It is Feb now STILL NOTHING!!!!!!!!

Arnold B's update15 Feb 2017, 18:16

Reviewer Update

Whoohoo. It is Feb now STILL NOTHING!!!!!!!!