Telkom LTE stopped working in Vaaloewer from 2 December 2021

I have been a prophet for Telkom's LTE service since I got my router in 2019 - unfortunately on 2 December 2021 my one router stopped working completely (and so did the routers of 4 other people in my street in Vaaloewer) and the other router connects however keeps telling me that I am 'out of bundle' yet my account clearly shows that I have more than 150GB of data available .. the call centre agent tried to convince me that my router is faulty .. interesting as that would then be the case of everyone in my street - I do not think so .. I am so disappointed as I have always told people that the Telkom LTE router has been the most reliable for working from home ... now I am stuck and wish for this problem to be fixed as I do not want to cancel, I loved the speed and data for the price.