1 reviews | Active since Feb 2017
Telkom LTE - Stick with ADSL as LTE is horrible
<p>Not happy at all,</p> <p> </p> <p>I had a 10 MB ADSL. My exchange only supported upto 10MB so Telkom advised I should go for LTE. So I decided to sign a 24 month contract for R999 a month. The LTE tower I conect to are over congested. I only get max 3Mb per seconds between 6PM-11PM on a capped 100GB package. I have asked if they can move me to an ADSL package also costing R999 per month and I was told the account can't be moved from Telkom Mobile. If I cancel the contract I need to pay in an absurd amount of money. I have even spent money to buy a Pointing Antenna which made no difference. I have logged 4 call during the 5 month puriod with no luck. Here are the speedtest result as proof. </p> <p> </p> <p>http://www.speedtest.net/my-result/ ********** 262</p> <p>http://www.speedtest.net/my-result/ ********** 936</p> <p>http://www.speedtest.net/my-result/ ********** 519</p> <p> </p> <p>Please can someone tell me what I can do and if I can legally cancel my contract and go back to ADSL without having to pay money.</p> <p> </p> <p>To add my avg ping loss rate is 5%.</p> <p> </p> <p>So STAY AWAY FROM TELKOM LTE!</p> <p> </p>
Ok, Telkom just phone notifying that an upgrade is needed on my Tower. If the upgrade will take longer than 3 months I will have the option to cancel my contract and sign up for ADSL. If this is the case I will realy be pleased. They will notify me in the next 3 days how long the upgrade will take
Ok, Telkom just phone notifying that an upgrade is needed on my Tower. If the upgrade will take longer than 3 months I will have the option to cancel my contract and sign up for ADSL. If this is the case I will realy be pleased. They will notify me in the next 3 days how long the upgrade will take
It has been 10 days and no feedback. My LTE is unuseable. I get 20% ping loss and 1mb DL speeds. This is unacceptable.
It has been 10 days and no feedback. My LTE is unuseable. I get 20% ping loss and 1mb DL speeds. This is unacceptable.
I am honestly fed up. It has already been 1 month. I have phoned Telkom 6 times already and all they say is your fault is with the Network department. The last update on the call says "Will contact client". That update was 1st of March. According to the below article I have the right to cancel my contract free of charge, which was stated by the Head of Group Communication Jacqui O'Sullivan:
http://www.timeslive.co.za/consumerlive/2016/10/04/ASK-WENDY-Still-want-to-cancel-your-Telkom-LTE-contract-Here%E2%80%99s-how?platform=hootsuite
I really can't believe the incompatince of this company. They are quick on takeing your money everymonth and any technical issues simply gets ignored. I have a contact that could actually confirm that my issues are related to the Tower being over utilized to a point were it is unusable during peak times. PLEASE CAN SOMEONE FROM TELKOM HELP ME!!
I am honestly fed up. It has already been 1 month. I have phoned Telkom 6 times already and all they say is your fault is with the Network department. The last update on the call says "Will contact client". That update was 1st of March. According to the below article I have the right to cancel my contract free of charge, which was stated by the Head of Group Communication Jacqui O'Sullivan:
http://www.timeslive.co.za/consumerlive/2016/10/04/ASK-WENDY-Still-want-to-cancel-your-Telkom-LTE-contract-Here%E2%80%99s-how?platform=hootsuite
I really can't believe the incompatince of this company. They are quick on takeing your money everymonth and any technical issues simply gets ignored. I have a contact that could actually confirm that my issues are related to the Tower being over utilized to a point were it is unusable during peak times. PLEASE CAN SOMEONE FROM TELKOM HELP ME!!
I have contacted Telkom again. This is the response that I get:
Welcome to the Telkom Chat service.
One of our friendly agents will assist you shortly.
Please hold for the next available Agent.
You are currently being assisted by Roxanne Diegaardt
12:01:26 PMRoxanne: Thank you for contacting Telkom Mobile, you are chatting to Roxanne. How may I assist you?
12:01:51 PM You: Hi Roxanne, Corrie again :)
12:02:17 PMRoxanne: Good day Corrie, how may I assist you?
12:03:01 PM You: I want to find out if I will be able to just cancel my contract due to the issues I have been having. Case ********** 9
12:04:38 PMRoxanne: Corrie are able to cancel but note that you will still be debited for the remaining months of the contract.
12:05:10 PM You: I saw an article that I can do a cancellation free of charge if I have issues with LTE. Stated by Head of Communications at Telkom
12:05:50 PM You: I can forward this article
12:06:50 PM You: http://www.timeslive.co.za/consumerlive/2016/10/04/ASK-WENDY-Still-want-to-cancel-your-Telkom-LTE-contract-Here%E2%80%99s-how?platform=hootsuite
12:07:51 PMRoxanne: Corrie that is if you have issues with your LTE contract within the 7 days period, you have recieved the contract.
12:08:26 PM You: I did...
12:08:49 PM You: If you check my history I have logged the issue within the first week
12:09:24 PMRoxanne: How long do you have the contract Cirrie?
12:09:39 PM You: Over 5 months
12:10:46 PMRoxanne: Corrie if your 24 months is not passed yet, so you will be charged for the remaining months.
12:11:33 PMRoxanne: If you have passed the 24 months, you were not going to be charged.
12:12:07 PM You: I have had issues with my contract within the 7 day period
12:12:55 PM You: Does that not mean I can cancel, since I had issues from the start?
12:13:45 PM You: And how come I will be charged if my reason for canceling is technical?
12:13:51 PMRoxanne: Corrie within the 7 days of the contract, if had cancelled the contract than you were not going to be charged.
12:14:46 PMRoxanne: Corrie you can cancel but you will still be debited for the remaining months of the contract.
12:15:22 PM You: So I can be charged for a service I am not even able to use?
12:18:00 PMRoxanne: Corrie due to that you have app**** for the contract and want to cancel months after, it will be bridge of contract.
12:19:03 PM You: I am not getting the service I pay for, how am I expected to still pay for that?
12:21:26 PM You: If they were able to fix the link issues then it would have been a different story. I have had non stop connection issues for the whole period since I have taken out this contract.
12:22:08 PMRoxanne: The issue you have with your LTE Corrie, will be sorted as soon as the back office investigate your case that I have logged earlier on for you.
12:22:34 PMRoxanne: I do apologise for the inconvenience Corrie.
12:24:03 PM You: That is if they get back to me, as I have waited 6 weeks without any update. :(
12:25:19 PM You: The update I got was that the call is still with the networks team. That is the same update as what I got for the past 6 weeks
12:25:27 PMRoxanne: Corrie it takes 72 working hours for a case to be resolved but the case i have logged for you earlier...
12:26:15 PMRoxanne: I stated that the case as urgent.
12:26:44 PM You: Ok. I will then contact you after 72 hours. Thanks for the help
The problem here is that this is the feedback I get for over 5 weeks now.
After the discussion above I get a call from Telkom 2 days later asking me what the fault is and that they can't do anything about this. The did not even notice there was an existing case open. After I gave them the case number they advised that they will contact the network department for an update (5th time I'm being told that). The next day I received a text message saying case number ********** 2 closed as resolved.
I have contacted Telkom again. This is the response that I get:
Welcome to the Telkom Chat service.
One of our friendly agents will assist you shortly.
Please hold for the next available Agent.
You are currently being assisted by Roxanne Diegaardt
12:01:26 PMRoxanne: Thank you for contacting Telkom Mobile, you are chatting to Roxanne. How may I assist you?
12:01:51 PM You: Hi Roxanne, Corrie again :)
12:02:17 PMRoxanne: Good day Corrie, how may I assist you?
12:03:01 PM You: I want to find out if I will be able to just cancel my contract due to the issues I have been having. Case ********** 9
12:04:38 PMRoxanne: Corrie are able to cancel but note that you will still be debited for the remaining months of the contract.
12:05:10 PM You: I saw an article that I can do a cancellation free of charge if I have issues with LTE. Stated by Head of Communications at Telkom
12:05:50 PM You: I can forward this article
12:06:50 PM You: http://www.timeslive.co.za/consumerlive/2016/10/04/ASK-WENDY-Still-want-to-cancel-your-Telkom-LTE-contract-Here%E2%80%99s-how?platform=hootsuite
12:07:51 PMRoxanne: Corrie that is if you have issues with your LTE contract within the 7 days period, you have recieved the contract.
12:08:26 PM You: I did...
12:08:49 PM You: If you check my history I have logged the issue within the first week
12:09:24 PMRoxanne: How long do you have the contract Cirrie?
12:09:39 PM You: Over 5 months
12:10:46 PMRoxanne: Corrie if your 24 months is not passed yet, so you will be charged for the remaining months.
12:11:33 PMRoxanne: If you have passed the 24 months, you were not going to be charged.
12:12:07 PM You: I have had issues with my contract within the 7 day period
12:12:55 PM You: Does that not mean I can cancel, since I had issues from the start?
12:13:45 PM You: And how come I will be charged if my reason for canceling is technical?
12:13:51 PMRoxanne: Corrie within the 7 days of the contract, if had cancelled the contract than you were not going to be charged.
12:14:46 PMRoxanne: Corrie you can cancel but you will still be debited for the remaining months of the contract.
12:15:22 PM You: So I can be charged for a service I am not even able to use?
12:18:00 PMRoxanne: Corrie due to that you have app**** for the contract and want to cancel months after, it will be bridge of contract.
12:19:03 PM You: I am not getting the service I pay for, how am I expected to still pay for that?
12:21:26 PM You: If they were able to fix the link issues then it would have been a different story. I have had non stop connection issues for the whole period since I have taken out this contract.
12:22:08 PMRoxanne: The issue you have with your LTE Corrie, will be sorted as soon as the back office investigate your case that I have logged earlier on for you.
12:22:34 PMRoxanne: I do apologise for the inconvenience Corrie.
12:24:03 PM You: That is if they get back to me, as I have waited 6 weeks without any update. :(
12:25:19 PM You: The update I got was that the call is still with the networks team. That is the same update as what I got for the past 6 weeks
12:25:27 PMRoxanne: Corrie it takes 72 working hours for a case to be resolved but the case i have logged for you earlier...
12:26:15 PMRoxanne: I stated that the case as urgent.
12:26:44 PM You: Ok. I will then contact you after 72 hours. Thanks for the help
The problem here is that this is the feedback I get for over 5 weeks now.
After the discussion above I get a call from Telkom 2 days later asking me what the fault is and that they can't do anything about this. The did not even notice there was an existing case open. After I gave them the case number they advised that they will contact the network department for an update (5th time I'm being told that). The next day I received a text message saying case number ********** 2 closed as resolved.