1 reviews | Active since Apr 2012

07 Sept 2016, 13:24

Telkom LTE Staff has all passed away (at the same time...)

<p>Complaint Nr 3000...<br /> It has been months on this island, I have named this island "no feedback" as "super *** service" did not fit on the palm tree...</p> <p>I have spoken to many souls at Telkom LTE and not one of these poor people know what is going on… Case being deferred means as much to me as “escalated”<br /> These words mean nothing to me when spoken or written to me from any Telkom staff. It is like talking to a brick, I can speak, the brick will hear me, will the brick actually listen???</p> <p>I want a call stating “we have a solution” or “please take all your money back” or “we will come collect our router”<br /> But I am at the point where I am going to change my bank account just to wait for a call from Telkom accounts (sure they will jump when they see there is no money) <br /> I get no service why should you get paid? </p> <p><br />Ntuthuko Mchunu & Darrel Long tried to assit but as far as it goes E-Soc is the party to blame for doing (or rather) not doing their job.<br /> <br /> Either fix the problem or take your contract and shove it.</p>

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Replies (4)
's update08 Sept 2016, 08:12
Reviewer Update

Hi, I have sent the e-mail today (08 Sept 2016) at 8:04am.

Case Numbers received thus far. There are two more I do not have.

********** 5

**********

AI **********

AI **********

********** 8 (current one)

's update12 Sept 2016, 12:54
Reviewer Update

Hi, I received a mail from William ********** regarding the problem I have.
The mail states that a Network Engineer will assist.

If there is a need to come to my house for the 4th time ratehr have the Engineer make contact with the other 3 people that have already been there to do signal tets.

Please also explain the meaning of 'escalated' to them to as I am sure this should not take more than a day or so to check on thier side,

Clive

's update20 Sept 2016, 07:54
Reviewer Update

Dear Unhelpful People,

Why are you so useless?
Why can't ANY of you resolve my problem?
Why am I still waiting?

's update04 Oct 2016, 09:30
Reviewer Update

The feedback received is not helpful.
Telling me there is a new site planned in the area is like saying you can win the lotto this weekend. Without the correct numbers your statement is useless.

Send me the cost involved to cancel my contract as I will use the LTE router with a Vodacom simcard as their coverage is far better in the area.

Clive

********** 071