1 reviews | Active since Apr 2015
Telkom LTE speed unusable in peak hours
For the past 4+ weeks Telkom LTE speeds have started becoming unusable during peak hours. If it happened once or twice a month it would be tolerable, but almost every evening now I can hardly use the internet. I got the connection for gaming and work, but right now it becomes useless when I need it most.<br> <br> Technicians were here yesterday and agreed the degradation I face should not be due to throttling (I saved images of speed tests for a few days to show them). They played with my antennae and left it basically where it was. The speed when they were here: 70.27Mbps download, 3.47Mbps upload, 30ms ping. Right now, it is sitting at 0.85Mbps download, 5.29Mbps upload, 100ms ping. That is with 5 bars signal! My other connection with 1 bar is faster and no antennae!<br> <br> Calling Telkom results in being on hold for 30+minutes. All I have managed through their Facebook and Twitter channels in 4 weeks was the technicians that could not actually help me even though they tried. Right now I am lucky to get an hour or two proper connection per day, and only if I get home at 4pm.<br> <br> Latest speed test result: [URL Removed]
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM220820
We apologise for any inconvenience caused.
Regards,
Hilary
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM220820
We apologise for any inconvenience caused.
Regards,
Hilary
Telkom Social Media Team
