1 reviews | Active since May 2017
Telkom LTE Speed non existent
<p>I have Telkom LTE Uncapped, took out a contract November 2016 and I have the external antenna on my roof. Speeds started at around 25mbps. When I took out the contract was told speeds will be constant as each tower only takes a certain amount of people so the speeds should not drop. The last two weeks my internet speed has dropped to under 2mbps from around 4pm-11pm at night. I have called numerous times and get told a service provider will contact me. I have tried resetting the device, rebooting it via the app and still nothing. I got a call from service provider, gave them details and that's about it. Can barely use my internet as the connection is so slow. It's becoming ridiculous.</p>
Can someone at Telkom please tell me how it can take over a month and still nothing has been sorted out regarding the LTE speed problem I have been experiencing. Why am I getting billed for the month of May when Telkom has not been able to sort out the problem. All I get told is we are waiting, a technician will contact you, we are working on the issue. A month later and nothing. Please send me a contact number of someone I can speak to who can help me. I don't need another response saying we are working on the problem. This is absolutely ridiculous. I cannot even connect to the internet it is so slow. Why am I paying for a service I cannot use. Worst service I have ever received in my entire life. Please send me cancellation documents and I want the contact details of someone I can forward every single mail, SMS and message to as I will not be paying a cancellation fee.
Can someone at Telkom please tell me how it can take over a month and still nothing has been sorted out regarding the LTE speed problem I have been experiencing. Why am I getting billed for the month of May when Telkom has not been able to sort out the problem. All I get told is we are waiting, a technician will contact you, we are working on the issue. A month later and nothing. Please send me a contact number of someone I can speak to who can help me. I don't need another response saying we are working on the problem. This is absolutely ridiculous. I cannot even connect to the internet it is so slow. Why am I paying for a service I cannot use. Worst service I have ever received in my entire life. Please send me cancellation documents and I want the contact details of someone I can forward every single mail, SMS and message to as I will not be paying a cancellation fee.