1 reviews | Active since Dec 2013
Telkom LTE shocking connection
<p>LTE covered area with shockingly slow connection speeds.. Less than 5megs.</p> <p>Had a fault logged for the last 4 months with no corrective action so far and now i have no connection what so ever for the entire day </p> <p>Shockingly bad service as long as Telkom gets its money does not care about its service! </p> <p> </p> <p>Shockingly bad</p>
Hi Davenmarc
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Hi Davenmarc
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Hi,
Your case ***3, escalated to our radio access team, incident ***. Our service centre will make contact with new updates.
Regards
Joshua
Telkom Social Media Team
Best regards,
Hi,
Your case ***3, escalated to our radio access team, incident ***. Our service centre will make contact with new updates.
Regards
Joshua
Telkom Social Media Team
Best regards,
Hi Joshua
For the last month i have phoned once a week to check the progress of your poor service delivery, and each week i have been promised that my ticket has been escalated and assigned to a technician. we are now the 3rd week of December 2016 this fault has been ongoing for the past 6 months, your promise to sort this problem out has failed dismally, the only feedback i ever seem to get from you is that its been assigned to someone, its now their problem, The fact that this has been ongoing for 6 months is a sign that Telkom does not actually care about customers or service delivery, each month my debit order goes off happily but the service provided is non-existant.
Hi Joshua
For the last month i have phoned once a week to check the progress of your poor service delivery, and each week i have been promised that my ticket has been escalated and assigned to a technician. we are now the 3rd week of December 2016 this fault has been ongoing for the past 6 months, your promise to sort this problem out has failed dismally, the only feedback i ever seem to get from you is that its been assigned to someone, its now their problem, The fact that this has been ongoing for 6 months is a sign that Telkom does not actually care about customers or service delivery, each month my debit order goes off happily but the service provided is non-existant.