Telkom LTE services NOT WORKING

I have a Huawei router through telkom wich worked perfectly and running on a speed of 14-20 Mbs. Around the end of September the speed went down to 0.98 Mbs. I then called the call centre to log a problem. (Ref: Rethabile Mohoto 6:03)( This was around 16-19 October 2017)

On 30 October I called again where they told me the first agent did not log my call so I logged my call again, this agent then gave me another refrence. (Ref: ********** 9) The week of 13-17 November a technician finally came to my house.

The technician then told me he couldn't fix the issue and he is just here to confirm that there is a problem, wich I knew from the start so why send a technician here then? He also told me that all Telkom towers is flooded and telkom just keeps on adding customers with not looking on the load of the towers.

The technician left me another refrence (Ref: ********** ) and said he will give it through and they will get back to me ASAP. Well, here i am on 29 November still waiting and cant get hold of him. No feedback and the router is still not working.

According to me I have been paying this services for 2 months now and it is not working so what is the use?

Any customers looking at any of telkom products. Especially the LTE services STAY AWAY!!!!