Telkom LTE & Service are 2 thins that does not exist!!

Item: Telkom
Rating: 1
Author: Tinus M

The response from telkom is as always we will look into it and as always nothing comes of it. The other LTE contract we have is uploading and downloading at the same rate. That is in the Vanderbijlpark area. When inserting a vodacom Sim the upload and download runs normal. This has also been going on since 20 Aug. Clearly you have a network issue. If you are not going to sort it out we will be forced to cancel the four LTE contracts. As the level of service is absolutely shocking.... If it not a slow LTE connection it is the inability to cancel a dsl line after multiple emails calls hopefully that is sorted after 6 months. Please let me know if you are fixing it of if I need to open a case at icasa as normal communication with your company does not seem to get anything done.

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Tinus M's updateReviewer Update

05 Sept 2018, 17:16

And again no real answer! Gerard would you be happy with this answer? This is a "we answered" answer not any real comment was made, no way to follow-up on the fault. So again Telkom shows the absolute minimum interest in solving the problem they created. Maybe I will start to daily post a complaint on Hellopeter until the matter is resolved. Good day tinusmalan We are sorry to hear this. Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused. Interaction REF: AI ********** Regards Gerard Telkom Social Media Team

Tinus M's update05 Sept 2018, 17:16

Reviewer Update